Frequently Asked Questions (FAQ)

What is your cancellation policy?

A 24-hour notice of cancellation is required, except in cases of extreme emergency to be determined by our staff. Cancellations without sufficient notice will be subject to a cancellation fee, which may be equal to your fee of service – All fees must be paid in full prior to your next appointment. If you are running late or anticipate a delay of more than 15 minutes, please contact our office immediately. Delays of more than 30 minutes are considered a ‘no-show’ and will be accommodated or rescheduled based on availability.

May I contact you outside of normal business hours? What if there is an emergency?

We are available 24 hours a day through our confidential voice-mail service by calling our office number and by pager @ 855 266 7243, then call 203 444 7755.  Please note, the pager is not for emergencies but mostly to reach Dr. Dike outside of regular working hours. Dr. Dike will respond to the page as soon as possible, which could be several hours later.

***In case of emergency, please dial 911 and/or go to the nearest emergency room***

May I call the Office for Medication Refills?

Yes, you may. But please give allowance of three business days for medications to be called into your pharmacy.

May I leave an urgent message by email?

Please do not leave urgent or emergency messages by email. Our email correspondence is for scheduling appointments only.

Do you accept Insurance?

We do not accept insurance.

When are fees due?

All fees are due at the time of service. Failure to pay the balance of two (2) consecutive fees will result in an automatic suspension of all future appointments until the balance is paid in full. We accept credit/debit cards, cash or check.

Who should I call regarding questions about my bill?

Please call the number on your bill or call the office during business hours. We will respond to all messages.