Frequently Asked Questions (FAQ)

What is your cancellation policy?

A 24-hour notice of cancellation is required, except in cases of extreme emergency to be determined by our staff. Cancellations without sufficient notice will be subject to a cancellation fee, which may be equal to your fee of service – All fees must be paid in full prior to your next appointment. If you are running late or anticipate a delay of more than 15 minutes, please contact our office immediately. Delays of more than 30 minutes are considered a ‘no-show’ and will be accommodated or rescheduled based on availability.

Can I contact you outside of normal business hours? What if there is an emergency?

We are available 24 hours a day through our confidential voice-mail service by calling our office number and by pager @ 203-657-0000.

***In case of emergency, please dial 911 and/or go to the nearest emergency room***

Do you accept Insurance?

Most major forms of insurance are accepted; please call the office to verify information regarding your particular coverage. Self-pay clients are also welcome.

When are copays and fees due?

All copays and fees are due at the time of service. Failure to pay the balance of two (2) consecutive copays and fees will result in an automatic suspension of all future appointments until the balance is paid in full. We do not accept credit/debit cards at this point in time; all payments must be made with cash or check.

Who should I call regarding questions about my bill?

Please call the number on your bill or call the office during business hours. We will respond to all messages.